PRIVACY / RETURNS POLICY 

 

 

Like you we are no fans of junk mail or cold calls, hence at EP BIKES GROUP, we fully support the GDPR policy. We’d like to work with you to ensure that you have complete control over the personal data we store and how/if you’d like to hear from us.

We would like to keep you informed of what’s happening at EP BIKES GROUP and within the wonderful world of cycling, with products, news, social activity, promotions and competitions; so when you transact with us online or in-store and provide us with an email address, you will be subscribed to our marketing newsletter and free customer rewards scheme on the basis of legitimate interest. You can opt-out at any time in the future by using the unsubscribe link in any of our marketing newsletters emails or contacting our support team.

We only store data for the purposes agreed with you and we use this data to provide the best possible retail and customer service experience. We want to support you in your cycling journey, and we’d like you to be part of ours too. The pages on the website are published by EP BIKES GROUP.

 

EP BIKES GROUP will not collect any information about individuals, except where it is specifically and knowingly provided by them.

​

Examples of such information are:-

• Your name
• Your mobile telephone number
• Your email address
• Your occupation

The information collected will be used to send you the information you have requested and to provide information that may be useful to you.

​

We do not share any personal statistics (group) data about our site visitors’ traffic patterns with third parties. Additionally, we do not sell or share any information about individual users.

​

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

​

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

– enabling a service to recognise your device so you don’t have to give the same information several times during one task
– recognising that you may already have given a username and password so you don’t need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them.

​

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

– recognising that you may already have given a username and password so you don’t need to do it for every web page requested
– measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
– analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser Cookies – what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookies you may encounter when using EP BIKES GROUP :

First-party cookies: these are our own cookies, controlled by us and used to provide information about the usage of our site.

Third-party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example, Facebook or Twitter have their own cookies, which are controlled by them.​​​​​​​

​

To return items ordered from EP BIKES GROUP all items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.

If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.

​

1. Securely repack your items, and include a completed returns form inside your parcel. You can find the returns form attached to this article.

2. On the outside of your parcel, address your return to the correct returns address.

   • Items that were shipped from a Brand Partner: Check Returns - Bought from a brand partner for the returns address & instructions - This information should've also been included inside your parcel.

​

Items that were shipped from our warehouse: Address your parcel to-
EP BIKES GLOBAL

Saint Gyles Business Park

Edinburgh

Scotland

EH12 9EB

United Kingdom

​

Send your parcel back using your preferred carrier or postal service - please note, postage will be payable. We do not offer a free returns service for unwanted items.

​

For peace of mind, we encourage you to keep a receipt as proof of your return.

All items are inspected upon return, if we don't find a manufacturing fault and is simply due to wear and tear, we will return the item to you. Please allow 14 days from the date of return for this to be credited back to your original payment method.

​

If your item is faulty, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:

Whole bike

Bike area with Fault / Damage

Box showing any damage 

Box showing the shipping labels

During cases where the fault is difficult to demonstrate on a photo we may need you to send a short video demonstrating the fault.

​

​